Terms & Conditions – King Koil India

King Koil India E-Warranty Term and Conditions. Please review the coverage, exclusions, and care requirements below to keep your warranty valid.

Manufacturing defects in the mattress core and construction.
Anti-sag guarantee: replacement/repair for sagging over 20 mm (core only). Surface impressions or depressions under 20 mm are considered normal and not covered.
Full replacement guarantee applies only to customers who have successfully registered their e-Warranty.

Comfort preference changes (too soft/too firm) after purchase.
Outer quilted cover issues (the anti-sag guarantee applies to the core, not the outer quilt).
Fabric damage (tears, stains, burns, pilling, color fading) or odors from fabric/foams.
Heat sensations while sleeping, quilting pattern feel, or missing quilt stitches.
Damage caused by improper support or usage on an uneven/unsuitable base.
Mattress size tolerances within ±12 mm (length/width). For custom/special shapes made using templates, tolerance is ±25 mm.
Suitability for any medical condition (no medical guarantees are provided).

Warranty/guarantee runs from the date of purchase.
If the purchase date is more than 6 months after the manufacturing date, the guarantee period may be calculated from the manufacturing month.
Keep the following ready for claims:
- Invoice/Tax receipt (Purchase Document)
- MRP sticker/label from the mattress
- Your e-Warranty Registration Number

Contact our after-sales team with your e-Warranty Registration Number.
Our team may conduct measurements using the scale test method to confirm sagging depth (measured from base level to the leveled top quilt height).
Company’s decision regarding defect nature and applicability of guarantee/warranty is final.
If you own a pair for a double bed, only the affected mattress will be repaired/replaced.
Where a model is discontinued/unavailable, we may substitute with an equal or higher priced product.
We reserve the right to replace only the damaged component (cover/upholstery/bare mattress) if appropriate.
Non-flip mattresses are analyzed from the top side only.
Replacement time is subject to product availability; terms/specifications are subject to change without notice.

Customers are responsible for transportation of the product to/from the service point.
Any service visit/attendance costs related to the complaint may be borne by the customer.
Replacements are processed through the Authorized Dealer from whom you purchased.

Mattress Flip Guide

Use the mattress on a firm, flat, and supportive base—do not place boards between mattress and foundation.
Do not bend the mattress; flex gently through doorways and avoid folding corners when fitting sheets.
Follow rotation/turning guidance (for flippable models):
- Jan–Mar: Flip over
- Apr–Jun: Rotate end-to-end
- Jul–Sep: Flip over
- Oct–Dec: Rotate end-to-end
Keep bedding clean; use a mattress protector, especially if children use the bed.
Let the mattress air out for 24 hours after unpacking.
Do not allow the mattress to get wet; avoid cleaning fluids/chemicals.
Do not stand or jump on the mattress; keep away from fire and smoking on bed.
Vacuum the mattress periodically to maintain hygiene.